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My wife’s first pair..loved them and now knows why I’ve always owned a pair. Unfortunately I was not impressed with the condition the shoes were when shipped and received..Both buckles were installed, assuming they were previously tried on, causing a wrinkle in the leather strap..which is now exposed since my wife needed to adjust them for her feet...Minor, but the presentation of a new pair of beautiful Birks, bothered me. Had to share...hope it helps though.