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Shipping Options (online orders)

Ship to You: Let us ship your order to you with UPS SurePost®.  There is no charge for standard orders totaling $75 or more within the contiguous U.S. (and a flat rate of $5 for orders below $75). Standard orders to Alaska or Hawaii have a flat $25 shipping fee and are shipped via standard UPS. Oversized or large orders do not receive free shipping and often will be subject to a $20 shipping fee. We are sorry but we cannot ship internationally.

Ship to Store: You can select Ship to Store as an option and your order will be routed to the location of your choice. There is no charge for this service. Once received, you’ll be contacted by email. If the item(s) can be sourced in the pickup store, notifications might be as quick as 4 hours. When sourced from another Lamey Wellehan location, allow 2 to 5 days for routing and processing.

 

Processing and Shipping Times

Items are shipped from any of our 6 retail stores or rarely direct from the manufacturer’s warehouse. Once an order is received, we locate, re-route and package it in 1 to 4 working days. Multiple item orders may take an additional 2 to 3 days for us to consolidate to our warehouse for a single shipment.

We ship orders with UPS SurePost®, where UPS starts the shipping but the final leg is provided by USPS. Once we give the package to UPS, expect 2 to 6 business days of transit time (depending on where it is going and the time of year) and 2 days or so by USPS and your letter carrier. Deliveries to an APO/FPO may take a bit longer.

Your letter carrier has the option of bringing the package to your local post office for pick up by you. Should that happen, he or she will leave you a delivery attempt notice and instructions on how to pick up your order.

At Lamey Wellehan we recycle or re-purpose over 90% of what would normally be waste. Most of our orders we ship will be in used shipping boxes, as we will when possible opt to reuse an existing shipping box rather than use a new one. It may not be pretty, but it is the right thing to do for our environment.

Returns

We know that sometimes shoes just don’t fit. We want to make returns as easy as possible for you. Note that shoes need to be returned in an unworn, re-sellable condition (see our return policies). You have a couple of options:

Mail your item to us: Ship your item(s) to us using the carrier of your choice. We recommend requesting a tracking code and shipping receipt. Lamey Wellehan is not responsible for packages lost in transit. Mail the package to this address:

Lamey Wellehan Warehouse
Att: Customer Returns
54 Canal Street
Lewiston, ME 04240

Email customerservice@lwshoes.com explaining if you request an exchange or a refund. Please include your name and order number and contact information. To assist our warehouse, please include your name and order number inside or on the shipping carton.

Merchandise needs to be returned in its original condition. Contact customerservice@lwshoes.com if you have any questions about your return. For card refunds, please note once Lamey Wellehan initiates the credit for your return, your bank determines the date the refund will post to your account. For exact posting dates, please contact your credit/debit company directly.

Return your item to any Lamey Wellehan store: Have your emailed receipt/shipping confirmation available. If you can’t locate that email, you may contact customerservice@lwshoes.com and we can re-send you the information. Bring the item you’re returning and the receipt/shipping confirmation and associates will be happy to help with your return. Refunds require the original credit card used for purchases. Please note that PayPal purchases cannot be refunded at the store level.

Return Policy

Items need to be returned in the original condition they were received. Shoes that show visible wear or are otherwise not resalable may not be returned. We know that fit and comfort is a very subjective thing. Try your shoes on in your house and wear then gently on a clean surface for a little bit of time to see if you like them. If you have questions about sizing or how a product should fit, just contact us! Call us at 1-800-370-6900 extension 103 or email customerservice@lwshoes.com.

If you have a question about a product purchased at any of our regular stores, please contact that store directly and they can assist you.

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