We know that sometimes shoes just don't fit. We want to make returns as easy as possible for you. You have a couple of options: Mail your item to us. Ship your item(s) to us using the carrier of your choice. We recommend requesting a tracking code and shipping receipt. Lamey Wellehan is not responsible for packages lost in transit. Mail the package to this address: Lamey Wellehan Warehouse, Att: Customer Returns, 54 Canal Street, Lewiston, ME 04240. Email customerservice@lwshoes.com explaining if you request an exchange or a refund. Please include your name and order number and contact information. To assist our warehouse, please include your name and order number inside or on the shipping carton. Return your item to any Lamey Wellehan store: Have your emailed receipt/shipping confirmation available. If you can’t locate that email, you may contact customerservice@lwshoes.com and we can re-send you the information. Also, the store associate should be able to pull up your purchase information. Refunds require the original credit card used for purchases. Please note that PayPal purchases cannot be refunded at the store level and a LW Gift Card will be issued. Merchandise needs to be returned to its original condition. Contact customerservice@lwshoes.com if you have any questions about your return. For card refunds, please note once Lamey Wellehan initiates the credit for your return, your bank determines the date the refund will post to your account. For exact posting dates, please contact your credit/debit company directly. For purchases made via International Checkout, please follow their return policies.
We ask that items be returned in their original unworn condition in their original packaging. The store sales receipt is required although often our associates are able to research the information. If returned within 30 days of the date of purchase, a refund will be issued based on the original form of payment. After 30 days, a Lamey Wellehan gift card may be issued. If the purchase was made with a personal check, there is a ten-day clearing period before the refund can be issued. Note that any returned checks are processed through a third party agency and a $35 fee may be automatically collected electronically. For credit card purchases, that original credit card must be present for a refund. Due to the individual nature of feet, we cannot guarantee fit or comfort of the items we sell. If you are unsure about the comfort of the shoe, please wear them for short periods of time in your house with the understanding that only clean, resellable merchandise can be returned. Should a product have a manufacturing defect affecting shoe performance, bring in the product for evaluation. If within 60 days we will have the product professionally repaired, replaced or (if a replacement cannot be ordered) refunded.
