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Shopping at LWShoes.com

Lamey Wellehan has been serving Maine communities since 1914. Today, we operate six stores in Scarborough, Falmouth, Topsham, Auburn, Augusta and Bangor. We carry footwear, hosiery, foot health items and accessories from many of the top brands and a majority of our products can be found at LWShoes.com.  Here are some answers to some common questions about the order process.

I received an order confirmation. Does that guarantee the item is available?

Almost always. Our site will show items that exist within our company, based on the last data exchnage. Once we receive the order, it is sent to a Lamey Wellehan store for fulfillment. However, there is a chance that the item is unavailable. While we work hard to keep our inventory as accurate as possible, web site availability may not represent recent sales, product transfers or unknown shrinkage. We will email you with any status updates. Please note we reserve the right to consolidate orders being shipped to the same location and we reserve the right to cancel orders due to data issues or delivery concerns. 

Can I pay for my order with my Lamey Wellehan charge card, Shoe Club card or Lamey Wellehan gift card?

Yes. These payment methods are unique to our company and the mechanics of the web site does not recognize them natively.  However, there is a process.  When you enter the shopping cart, follow the instructions to enter your card number in the indicated box.  That data is saved and you then select the LW Gift Card option at the payment page.  Please note that the system cannot check the balance of your card not will it allow split payments (only 1 payment type can be used for the order). When the order is received, our team will verify the balance before the order can be sent to the store for processing. Because of this, orders may be delayed, especially on weekends or when the office isn’t open. Feel free to email customerservice@lwshoes.com if you have questions about your order.

I saw something in a Lamey Wellehan store but it isn’t online. Can I get it?

We are not able to have everything we carry available on our web site. However, if you saw an item in a Lamey Wellehan store, you can contact them directly and ask to do a phone order or request they hold it for you.

Can I have items sent to my local Lamey Wellehan store for me to look at?

Sure. If you see something at LWShoes.com that you like, write down the 8-digit SKU number of that item. You can call or email the store and ask them to find the product and have it pulled in for you.  They will call you when it arrives. You also can also purchase an item on our website and select the Ship To Store option at checkout. Your order will be processed and pulled at that store and you will receive an email when it is ready for pickup.

How long will my order take to ship?

In general, our stores process basic orders in 24 to 48 hours.  Multi-item orders often need to be pulled from multiple Lamey Wellehan locations and they require more time, perhaps an additional 3 to 7 days depending on our truck schedule. Once all items are grouped together they order will be packed for delivery.  We ship with UPS SurePost and transit time typically is typically 2 to 3 days in the tri-state area.

How much is shipping?

We offer free shipping (to the contiguous states) on most standard orders that are over $75.  There is a flat-rate $5 shipping fee for orders under $75.  There is a shipping charge to other US states and territories and for orders that are large or over-sized.

How does the Buy Online, Pickup In Store process work?

When you check out at LWShoes.com, select the Ship to Store option and select the store you want your order sent to.  If that store shows the item(s) you want, they will process the order. If they do not, another location will pull the items and route them to that pickup location.  Once ready, you will receive an email that your order is ready.   

Can I return my order at a Lamey Wellehan store?

Yes. The stores can pull up your receipt easily. Please note our return policies apply.  You will need to bring in your original form of payment (PayPal refunds will be sent to the office for processing and will take 1 to 2 days).

How do I cancel an order?

The online order process is somewhat automated and edits are often not possible but orders can be canceled before they are shipped. If you need to make a change to a sent order, please call 1-800-370-6900 extension 103 during office hours and/or email customerservice@lwshoes.com with your request. 

 

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